- Become more aware of your bias. The best line of defense against cognitive bias is awareness. There are tools like the Ladder of Inference or the Process of Abstraction which you can use to understand your thought process that can lead to a wrong conclusion.
- Celebrate inclusion to truly harness collective genius. Make sure when you need to make a decision, you are not just looking for people who will say what you want them to say. Look for people who have different opinions and learn about their perspectives. When you do this, you have a diverse perspective, and this is the absolute key to the importance of diversity in the workplace.
- Leverage systems thinking and lateral thinking methods in an organization to expose and recognize unintended consequences with your decisions. Systems thinking is a technique of analyzing relationships between various elements of a system. Rather than breaking down a system into elements to analyze separately, look at the entire system and how each element balances or reinforces other elements.
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